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Note

Since FIXEye 4.0.2 (and FIXEye Agent 2.0.0.28) only FIXEye Agent requires a license. 

Adding a license file in Windows

  • License file is bound during the installation of FIXEye Agent:

  • If the path to a license file was not specified during the installation of FIXEye Agent, it can be added to a root folder of FIXEye Agent at any time.

Adding a license file in Linux

Please refer to FIXEye Agent installation (Linux)

Troubleshooting

The following messages caused by license errors may appear in fixeye-agent.log file:

#MessageReason
1[ERROR] 20180713-06:17:33.729 [12720] [FIXEyeAgent] - Agent was stopped because license is issued for the different version of product! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance.Wrong version or client name is absent
2[ERROR] 20180713-05:57:06.835 [20500] [FIXEyeAgent] - License start date is invalid, agent will be stopped! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance.Wrong create date
3[ERROR] 20180713-06:15:47.497 [19628] [FIXEyeAgent] - License is expired, agent will be stopped! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance.License is expired
4[ERROR] 20180713-06:39:21.434 [15776] [FIXEyeAgent] - License is issued for different platform 'Linux' - agent will be stopped! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance.Wrong platform
5[ERROR] 20180713-07:22:35.489 [23548] [FIXEyeAgent] - The license is not valid! Please call +44 20 369-58-166 or contact us at sales@btobits.com for further assistance.Can't decode or wrong identifier
6[ERROR] 20180713-05:50:15.725 [5340] [FIXEyeAgent] - Unable to open license file: fixeye.licenseLicense file is not found
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