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  1. Go to the /home/user/B2BITS/FIXEdge/fixicc-agent/logs directory and open fixicc-agent.log with any text editor.

    1. Check if the following notes exist in the log:

      Code Block
      languagebash
      INFO|13743/0|Service FIXICC - Agent Server|14-06-19 20:39:15|Agent is started successfully
      INFO|13743/0|Service FIXICC - Agent Server|14-06-19 20:39:15|Agent started on port: 8005
    2. If the notes are absent then go to the 'FIXICC agent doesn't start' section.
  2. Select the 'Edit Server' option in the context menu of the FIXEdge server in FIXICC. 
  3. Make sure that the value of the 'Port' and 'Host' in the 'Basic Settings' corresponds to the FIXICC Agent port and the host of the FIXEdge machine.
  4. Make sure that all ports from the 'Prerequisites and system requirements' section are opened and reachable by telnet from the remote host.

    Code Block
    telnet <remote host> 8005

FIXICC agent doesn't start

  1. Go to the /home/user/B2BITS/FIXEdge/fixicc-agent/logs directory and open fixicc-agent.log with any text editor.

  2. Find the messages with [ERROR] and [FATAL] level. These messages are able to help with the understanding of the possible issues. If there is a requirement for technical assistance then contact the support team SupportFIXProducts@epam.com

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  1.  Set the permissions for the needed files with the following command:

    Code Block
    $ chmod 755 /home/user/B2BITS/FIXEdge/fixicc-agent/bin/*

How to see if a specific port is used

To ensure that port 8005 is not used, using the netstat or the ss command.

Code Block
languagebash
netstat -na | grep :8005
ss -na | grep :8005
lsof -i:8005

If the output is blank, then the port is not currently used.

Open FIXEdge ports using firewalld

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